Leadership
As the premier legal recovery management organization in the nation, TRAKAmerica’s clients and their reputations are at the heart of everything we do. Our executive leadership team maintains this focus and drives its commitment to delivering results while keeping its values and ethics in the forefront of all daily activities. The leadership team’s breadth of experience and core focus in delivering maximized revenue results for our clients is the foundation for our success.
Team Members
Vincent P. Iacono
President & Chief Executive Officer
Mr. Iacono is a dynamic and proven executive with over 20 years of leadership in the credit and collections space. In his current role as CEO, he oversees company operations to ensure efficiency, quality, service, and cost-effective management of resources. In addition to managing all facets of the operations, Mr. Iacono uses his deep relationships in the recovery space to drive new business growth and deepen relationships with existing TRAKAmerica clients. In the nine years since joining TRAKAmerica Mr. Iacono has led the strategic re-organization of the company. This included alignment of functional responsibilities across the company, development and implementation of TRAKAmerica’s new headquarters in Bonita Springs, FL, institution of process controls and administrative guidelines and hiring and managing the most talented management team in the receivables management space.
Mr. Iacono is a critical and innovative thinker, who has applied his extensive industry knowledge and proven leadership to help TRAKAmerica position itself as the market leader in the portfolio scoring and accounts receivable management.
Prior to joining TRAKAmerica, Mr. Iacono was most recently the ALS Executive of the Recovery and Risk Operations division for Bank of America. In that role he demonstrated his astute, results-oriented leadership skills while managing the multibillion-dollar Consumer Card, Consumer Lending, Auto and Mortgage portfolios with diverse product offerings.
Mr. Iacono earned his Bachelor of Science degree with a concentration in Marketing from the University of Delaware in 1993. A native of Delaware, he currently resides in Naples, FL.
Gregory Harmer
Executive Vice President, Chief Legal & Risk Officer
Mr. Harmer brings to TRAKAmerica over 13 years’ experience in the consumer finance industry. Previously, he served as General Counsel and Chief Compliance Officer of iQor Holdings Inc. and, prior to his stint with iQor, served in a similar capacity with Fairbanks Capital Corp. At both iQor and Fairbanks, Mr. Harmer oversaw all legal aspects of the organizations and was responsible for the build-out of their respective Legal and Compliance teams. Prior to his move to an in house role, Mr. Harmer was a partner in major Connecticut-based law firms where he focused on corporate, finance and transactional matters and the representation of closely held corporations.
During his in-house career, Mr. Harmer has developed a specific expertise in consumer finance, compliance and regulatory matters and has extensive experience dealing with federal, state and offshore regulators, including the Federal Trade Commission and the Consumer Financial Protection Bureau. In addition, Mr. Harmer led iQor’s successful completion of the first ever CFPB debt collection agency examination. Mr. Harmer previously served on the Board of Directors of ACA International and is a frequent speaker on national panels that address legal and compliance issues facing the industry.
Mr. Harmer holds a B.A. in Economics from Fairfield University and a Juris Doctorate from The John Marshall Law School.
Ken Holton
Executive Vice President, Strategy & Analytics
Mr. Holton is an experienced executive with expertise in financial analysis, database management, and business analytics. He has over 15 years of experience in these functional areas, with the last 12 years spent in the banking and ARM industries. His current responsibilities include oversight of the company’s information technology platform, including both the production database and the business intelligence system. In addition, Mr. Holton’s team is responsible for providing analytical support for the company’s operating units, and the on-going development/enhancement of TRAKAmerica’s legal scoring model.
Mr. Holton started his financial services career at MBNA (eventually Bank of America) as a participant in the company’s Management Development program. After a stint as a financial analyst in the Strategic Planning department, he joined the collections line of business where he ultimately led the team responsible for forecasting and analyzing delinquency, credit losses and recoveries in the US Credit Card portfolio. Mr. Holton moved from banking to the debt purchasing industry in 2006 when he joined NCO Group as a VP in their Portfolio Management subsidiary. In this role he sat on the company’s Investment Committee and led all NCOPM analytical initiatives. Key responsibilities included pre-purchase portfolio valuation, post-purchase operational support and the development of recovery models based on account segmentation and recovery channel. NCOPM’s portfolio consists of over 80 million accounts with an original face value of over $50 billion (60% Consumer Credit, 40% Medical).
Mr. Holton holds a BBA in Economics from Loyola University Maryland and a MS in Business Analytics from St. Joseph’s University. He is also a CFA charter holder.
Greg Erdman
Executive Vice President, Portfolio Client Executive
Mr. Erdman brings over 20 years of Banking and Vendor Management to the TRAKAmerica team. In his current role, he is responsible for delivering performance and day to day operations of one of the biggest banks in the United States. Greg has been with TRAKAmerica since October of 2019.
Mr. Erdman began his career with MBNA serving in a variety of roles in Pre Charge-off collections. When MBNA was acquired by Bank of America, he moved on to manage vendor relationships. His responsibilities consisted of managing Pre-Charge off Outsourcing vendors, Third Party Post Charge-off Collection vendors, Legal Networks, Consumer Vehicle Lending collections, Mortgage Heloc vendors, System and Strategy vendors. His Vendor Management experience spans across 15 years and 250 vendors.
Mr. Erdman attended Frostburg State University in Maryland where he graduated with a B.S. degree in Business Management. Originally from Maryland, Mr. Erdman now resides in Naples, Florida.
Roxanne Bartley
Executive Vice President, Chief Revenue Officer
With nearly three decades of experience in the ARM industry, Ms. Bartley has been instrumental in helping organizations achieve their growth goals. From collection agencies to debt buyers and digital technology leaders, she has built successful brands and generated millions in revenue. In her role as Chief Revenue Officer at TRAK America, Bartley leads all sales, marketing, and strategic partnership initiatives. Her focus is on building a high performance team and creating innovative solutions that drive an ideal customer experience and growth.
Throughout her career, Bartley has held various influential roles, including National Account Manager at Harris & Harris, Vice President of Business Development at Alpha Recovery and EVP of Strategic Partnerships at Remitter. Prior to joining TRAK America, she successfully led her own consulting business, Bartley Ventures LLC. In each position, she actively cultivated diverse and inclusive cultures, championed the adoption of emerging technologies, and drove revenue growth. Her expertise has made her a sought-after thought leader and frequent guest speaker on these topics.
Outside of her professional pursuits, Bartley finds fulfillment in serving her community. She advocates for her Caribbean community and represented them on the Hillsborough County Board of County Commissioners’ Diversity Advisory Council. Bartley also contributes her time and expertise to the Straz Center for Performing Arts as a member of the Board of Directors, serving on the Community Engagement and Audit committees.
Always hungry for knowledge, Bartley attended City Colleges of Chicago and recently completed the MIT Management Sloan School of Business Management’s Artificial Intelligence Implication for Business Strategy course. Additionally, she participated in the inaugural Fellowship of the Nonprofit Leadership Center’s Advancing Racial Equity on Nonprofit Boards program in 2021.
She resides in Tampa Bay, Florida with her two sons. When she isn’t driving business success, you’ll likely find Bartley challenging herself in obstacle course racing, kayaking, golfing, or competing in running endurance events and triathlons.
Matthew Russell
Executive Vice President, Operations
Mr. Russell is a seasoned, proven leader in the banking and accounts receivable business. In his current role, he leads operations for TRAKAmerica. His responsibilities include oversight of Control and Compliance, Client Services and Business Development.
Joining the company in April 2009, Mr. Russell has focused primarily on the transformation process started by the CEO and President, moving the company to a superior operations and control organization. This includes the responsibility and oversight of major infrastructure enhancements and creating policies and standards that meet the most rigorous industry standards. The unwavering focus on implementing strong, repeatable processes infused with Six Sigma principles has allowed TRAKAmerica to grow its receivable and client base substantially since he joined the organization.
Prior to joining TRAKAmerica, Mr. Russell spent 12 years at Capital One, having key leadership roles throughout the card value chain. His career began as a credit analyst and subsequently earned broader management roles throughout the enterprise. Mr. Russell’s final role at Capital One was ownership of the Legal Recoveries supply chain.
Mr. Russell has earned a Bachelor’s degree from the University of South Florida and holds a variety of professional certifications. He resides in Richmond, VA with his wife and three children.
Paschco Montoyo
Executive Vice President Performance Management
Mr. Montoya is a seasoned executive with 16+ years of collections and vendor outsource management experience. In his current capacity as EVP of Performance Management, he oversees all aspects of collections, forecasting, and oversight of the TRAKAmerica network of collection attorneys. Mr. Montoya is responsible for strategic initiatives to increase collection products and performance for all TRAKAmerica clients and interacts with clients regularly on performance related matters. He also manages a team of professionals who manage the direct relationships with attorneys and agencies. In addition, he directly oversees the media, affidavit, and vendor support teams.
Mr. Montoya began his collection career at Chase (formerly Bank One) in 1997, ultimately managing the external agency network for all outsourced collections pre and post charge off. Mr. Montoya moved to NCO in 2003 in order to develop their agency network and soon obtained responsibility for the performance management of all of the NCO Attorney Network. In mid 2007, Mr. Montoya joined ALW Sourcing, LLC, as COO. ALW was a start up collection agency of which NCO had minority ownership. After the successful start up of ALW, Mr. Montoya rejoined NCO, leading their Network Services division responsible for all attorney, agency, and MSA relationships. Responsibilities in this position included, among other items, oversight of outsourced attorney collections of consumer loan, student loan, medical debt, and commercial accounts.
Mr. Montoya holds a Bachelor of Science in Management and Marketing from the State University of New York at Albany. With roots in New York, he currently resides in Naples, FL.
Ted E. Crawford
Chief Financial Officer
Mr. Crawford brings over 20 years of executive financial, administrative and operational leadership experience to TRAKAmerica as its Chief Financial Officer. Joining the TRAKAmerica executive leadership team in June 2011, Mr. Crawford directs all accounting, financial reporting and financial operations activities for the business as well as providing business administration leadership and guidance as an interactive member of the dynamic executive team.
After attaining his degree in Business Administration/Accounting from Bowling Green State University in Northwest Ohio, Mr. Crawford joined the Cleveland, Ohio office of Arthur Andersen & Co. in Public Accounting and attained his CPA certification. Upon leaving Public Accounting for Industry, he progressed through various management and leadership functions until settling in as the Chief Financial Officer/COO for a die-cast manufacturer in the greater Cleveland Area, guiding its leadership team for 15 years through exponential growth and profitability. He subsequently has served as both CFO or combined CFO/COO in several Cleveland area manufacturing, business services and financial services businesses; including several years as CFO for a high growth organization in our Asset Recovery Management industry.
A native Ohioan, Mr. Crawford is married with 4 boys. Two married sons continue to reside in Ohio, while he and his wife, and remaining sons have relocated to Naples, FL.
Tracey Montoya
Executive Vice President, Corporate Development
Ms. Montoya brings over 17 years of experience in client management, process improvement, and corporate execution to the TRAKAmerica team. In her current role, she is responsible for managing internal quality control processes as well as overseeing the implementation of strategic initiatives. Ms. Montoya has been with TRAKAmerica since September 2009, serving in various client-facing and operational positions, including Vice President of Client Services, Senior Vice President of Client Integration, and Executive Vice President of Corporate Development. Her efforts support company-wide activities, including the identification and analysis of key performance indicators, as well as leading business process improvement initiatives across the organization.
Ms. Montoya began her career in the accounts receivable industry, serving as the Client Relationship Manager, and later as the Business Development Director for two different collection agencies. She also served as the Director of Agency Management for NCO Financial. Prior to joining the TRAKAmerica team, Ms. Montoya worked as a consultant in the Washington D.C. area, leading business process improvement initiatives within the federal sector for the Department of Homeland Security and working internally on corporate directives to improve Days Sales Outstanding.
Ms. Montoya attended the University of Pennsylvania in Philadelphia, where she graduated with a Bachelor of Science degree in Economics. Originally from Colorado, Ms. Montoya now resides in Naples, Florida.