Executive Vice President Performance Management
Mr. Montoya is a seasoned executive with 16+ years of collections and vendor outsource management experience. In his current capacity as EVP of Performance Management, he oversees all aspects of collections, forecasting, and oversight of the TRAKAmerica network of collection attorneys. Mr. Montoya is responsible for strategic initiatives to increase collection products and performance for all TRAKAmerica clients and interacts with clients regularly on performance related matters. He also manages a team of professionals who manage the direct relationships with attorneys and agencies. In addition, he directly oversees the media, affidavit, and vendor support teams.
Mr. Montoya began his collection career at Chase (formerly Bank One) in 1997, ultimately managing the external agency network for all outsourced collections pre and post charge off. Mr. Montoya moved to NCO in 2003 in order to develop their agency network and soon obtained responsibility for the performance management of all of the NCO Attorney Network. In mid 2007, Mr. Montoya joined ALW Sourcing, LLC, as COO. ALW was a start up collection agency of which NCO had minority ownership. After the successful start up of ALW, Mr. Montoya rejoined NCO, leading their Network Services division responsible for all attorney, agency, and MSA relationships. Responsibilities in this position included, among other items, oversight of outsourced attorney collections of consumer loan, student loan, medical debt, and commercial accounts.
Mr. Montoya holds a Bachelor of Science in Management and Marketing from the State University of New York at Albany. With roots in New York, he currently resides in Naples, FL.